Our clothing runs true to size. Every product page has a size guide with chest, waist and length measurements in centimetres next to the size selector. Measure a garment that fits you well and compare. For shirts: Slim Fit is close to the body, Regular Fit is classic with more room.

Orders are usually processed within 24 hours on business days and handed to the carrier. Delivery within Germany then takes 1–3 business days. Shipping costs are shown transparently at checkout; shipping is free from €150.

You can return items within 30 days of receipt. Items should be unworn, undamaged and with tags. Full details under Returns & Refunds. Sale items can also be returned within the return conditions.

A direct exchange is currently not available. Please return the item and place a new order in the size or colour you want – the new variant ships as quickly as possible.

Please contact us as soon as possible. As long as the order has not been processed for shipping, we can usually adjust or stop it. Your statutory right of withdrawal remains unaffected.

PayPal, credit card (Visa, Mastercard, American Express), Klarna (invoice and instalments), Apple Pay, Google Pay and Shop Pay. All payments are SSL-encrypted.

Follow the sewn-in care label. In general: wash shirts and T-shirts inside out at 30 °C and air dry. Dry-clean suits and blazers only and store on a shaped hanger. Dry knitwear flat. Clean leather shoes with a damp cloth and condition regularly.

Contact customer service promptly with your order number and photos of the item. We will resolve it with the carrier as quickly as possible.

In our store in Krefeld (Lohstraße 84, 47798 Krefeld). Try on the collection and get personal advice.

By email at hello@giotelli.com or by phone at +49 (0) 2151 513 23 53. You can also use the contact form.