Returns & Refunds

We want you to be completely satisfied with your GIOTELLI order. If an item doesn't fit or doesn't meet your expectations, you can easily return it to us under the conditions outlined below.

 

30-DAY RETURN SERVICE

In addition to your statutory right of withdrawal, we offer a voluntary return service of 30 days from receipt of your order.

Within the statutory withdrawal period, your statutory rights naturally apply without restriction. For returns after the expiry of the statutory withdrawal period up to the end of our voluntary 30-day return service, the additional conditions described on this page apply.

HOW TO RETURN

If you wish to withdraw your order, you can use the electronic withdrawal function provided on our website. Alternatively, you can also clearly declare your withdrawal via the contact channels mentioned in our imprint or our cancellation policy.

Please pack the items to be returned carefully and note the return address provided on our website or in the return instructions. Please keep the proof of postage until your return has been fully processed.

CONDITION OF ITEMS

Within the scope of the statutory right of withdrawal, you may inspect the goods as would be possible in a retail store. For any loss of value beyond that, a compensation for value may be due under the statutory conditions.

For our voluntary return service after the expiry of the statutory withdrawal period, we ask that items are returned unworn, undamaged, and complete with their original tags. Original packaging is not mandatory for exercising the statutory right of withdrawal.

RETURN COSTS

You bear the direct costs of a regular return, unless we explicitly offer otherwise or the return is due to an incorrect or defective delivery.

In the case of a demonstrably incorrect or defective delivery, please contact our customer service first so that we can organize the return for you.

REFUND

Once your return has been received and checked by us, we will inform you about the processing.

In the event of an effective withdrawal, we will generally refund the amounts to be reimbursed via the same payment method you used for the original order, unless otherwise expressly agreed. Statutory deadlines and rights of retention remain unaffected.

Depending on the payment provider, it may take a few business days for the credit to appear in your account after the refund has been released.

 

EXCHANGE

Direct exchange of an item is currently not possible. If you wish to receive an item in a different size or color, please return the original item and then place a new order.

This allows the desired variant – subject to availability – to be processed separately without delay.

SALE ITEMS

Reduced items can also be returned within the scope of the statutory right of withdrawal. Our voluntary 30-day return service also applies to sale items, unless otherwise explicitly and legally permissible stated on the respective product page for the voluntary additional service.

DAMAGED OR DEFECTIVE ITEMS

If an item is damaged, defective or incorrectly delivered, please contact our customer service as soon as possible with your order number and – if helpful – photos of the item.

Your statutory warranty rights are not restricted by this return information.

REFUND NOT RECEIVED OR RECEIVED LATE

If you have received a refund confirmation from us but the credit is not yet visible, please first check the payment method used or your account. Payment providers and banks may require additional processing time for booking.

If the refund does not appear even after that, please contact our customer service.

STATUTORY RIGHT OF WITHDRAWAL

Consumers generally have a statutory right of withdrawal for distance contracts. The withdrawal period is usually 14 days. The details in our current cancellation policy are decisive.

Our voluntary 30-day return service extends your return period and does not restrict your statutory rights in any way.