Shipping & Delivery

Fast. Secure. Shipped with care.

We want your GIOTELLI order to arrive as quickly and reliably as possible. Every order is carefully checked, packed, and prepared for shipping as quickly as possible.

Orders are usually processed and handed over to our shipping provider within 24 hours on business days.

Orders received on weekends or public holidays will be processed on the next business day.

During periods of particularly high order volume, such as during sales or special promotions, processing times may be slightly longer in exceptional cases.

After your order has been handed over to our shipping provider, the standard delivery time within Germany is usually: 1–3 business days.

Please note that this is the usual delivery time. We have limited influence on possible delays by the shipping provider once the package has been handed over.

As soon as your order has left our premises, you will automatically receive a shipping confirmation by email. This will contain your personal tracking link, which you can use to track the current status of your shipment at any time.

The shipping costs applicable to your order will be transparently displayed in the checkout before you complete your order.

International orders are also processed carefully and as quickly as possible.

Delivery time depends on the destination country and may differ from delivery times within Germany. The available shipping options and corresponding shipping costs will be displayed during the ordering process.

For deliveries outside the European Union, additional customs duties, import taxes, or levies may apply. These are imposed by the relevant authorities of the respective recipient country and, if applicable, are to be borne by the recipient.

On Saturdays, Sundays, and public holidays, there is generally no regular processing or handover of orders to our shipping provider. Processing will resume on the next business day.

Please check your delivery address carefully before completing your order.

Should you notice an error immediately after placing your order, please contact our customer service as quickly as possible. We will, of course, try to accommodate changes before shipping. However, once an order has already been handed over to the shipping provider, we can no longer guarantee a change of delivery address.

Should your order arrive damaged or if there are any problems with delivery, please contact our customer service. We will review the process as quickly as possible together with our shipping provider and assist you with further clarification.